Mediation helps participants hear each other in a different way than may have been possible without mediation. Our mediators support participants to create a constructive environment that allows them to talk with each other, express their concerns, listen, and make decisions about their situation. Mediation can happen between youth, neighbors, parents (regarding visitation), parents and kids, landlords and tenants, elders and their adult children, and business owners and customers.

Managing personal and organizational conflicts can be a challenging experience. Conflict Coaching provides individualized, private and confidential, one- on-one sessions. Conflict coaching is designed to provide short-term intervention support in order to explore a situation and develop optional pathways to reach a productive engagement among individuals or groups in conflict.

The Center offers a full- or half-day conflict management training called Responding Effectively to Conflict. This training is for organizations, community groups, businesses, and schools. The program helps individuals develop knowledge and understanding of conflict to strengthen their skills and confidence in handling challenging situations at home, work, school, and in the community. The Center also offers youth and adult peer mediation training.

The Center works with organizations, citizen groups, communities, businesses, and other group, who are faced with making major decisions or need assistance to address complex problems. The Center’s facilitators support small and large group conversations, to explore, brainstorm, discuss, and build understanding, in order to support greater clarity and connection, enhancing both short- and long-term decision-making.

Organizations often encounter difficulties with communicating effectively and productively. Our team building process is designed to support constructive interaction through the facilitation of critical conversations among team members. This process allows participants to identify and address issues that challenge individuals, small groups or the entire team. The process supports and guides difficult conversations that might not happen without facilitation.

Community Impact Panels are a facilitated conversation between a young person ages 10-18, their parent or guardian, and trained volunteer community members. The purpose of these conversations is to support the young person in reflecting on their choices, and how they impact the community at large.